News Bytes -- May 24, 2004

May 24, 2004

> 44 Issues of FAQ's - in Review!

E-mail

ETAC

General Tech Support

Viruses, Spam and Scams

> Tech Alerts and Project Status Reports
> FAQ

by Willie Pritchard, Vice Chancellor and Chief Technology Officer

Over the last three-and-a-half years, ETS has published 44 issues of News Bytes. In each of them we have included FAQs (Frequently Asked Questions). In this issue we've decided to do something completely different: gathering all questions and sorting them by general topic area. We're hoping the aggregated FAQs will be a useful resource for you now and in the future. Full story

Check out the "Tech Alerts and Project Status Updates" page to find out where we are in various projects we have planned or that are underway.Full story

The Call Center: Your one-stop source for technology information and support.

Phone: Ext. TECH 8324
7 a.m. - 6 p.m. Mon. - Thurs.
7 a.m. - 5 p.m. Fri.

E-mail: Techhelp@fhda.edu

Web site: http://ets.fhda.edu/call_center/

Walk in: De Anza College ATC 302
7 a.m. - 6 p.m. Mon. - Thurs.
7 a.m. - 5 p.m. Fri.

I got this message from the district email server:


BANNED NAME ALERT
The Barracuda Spam Firewall found
     Password protected archive     
banned name in an email to you from:

PRITCHARDWILLIE@FHDA.EDU

The message has been blocked.

I don't even know what it means. Please explain it to me.
Answer

I'm an instructor in the District and am frustrated by how long it takes for ETS to respond to my needs in the classroom when the technology doesn't work for me. I'm in front of the class trying to show my students material on the Internet and I encounter technical problems that I cannot solve. When I use the classroom phone to contact the Call Center I'm told that they will send someone out right away. However, by the time someone gets to my class it's too late, the class is almost over and I haven't been able to use the technology as I wanted. It's a shame that we spend all that money on installing the equipment but then I can't get it to work when I need it!
Answer

I've been corresponding with people both inside and outside of the district via email. People have told me that they've sent me email but I don't get it. I've tried numerous methods for them to send it to me, including having them on the phone when they send it, but it just doesn't get through. I think it may be a problem with our spam and virus filter that ETS recently set up blocking the messages. Help!
Answer

What is E-Mail "Phishing"?
Answer

How can I avoid Phishing scams?
Answer

Do you have questions or comments regarding this e-bulletin, or about any ETS services or projects? Please e-mail newsbytes@fhda.edu and we’ll provide answers one-on-one or in the next issue of
News Bytes
.