To retrieve my pay stub from the ETS Reports site, I need to use my "ugly name" [which consists of the individual's initials and a set of random numbers] to log in. How do I find out what that is?

To find out your log-in ID for the Reports website or the portal, go to the FHDA directory website at http://directory.fhda.edu and enter your last name. On the resulting page you will see your "ugly name" listed as the User ID.

I am confused about what browsers are officially supported by ETS. What browser is recommend for us to use -- Internet Explorer, Firefox or Safari (on the Macintosh)?

The Standards Committee reviewed browsers last year and decided to recommend Mozilla Firefox as the primary browser for our users. It was selected because it is free (it is an open-source browser), fast and more secure than other browsers. However, the committee also recognized that some websites are designed in such a way to require certain browsers, most often Internet Explorer. It also recognized that many Macintosh users prefer to use Safari (even though it has some compatibility issues with many sites). So we install more than one browser on your computer, but urge you to use Firefox primarily. For more information, you can read this article about browsers in a back issue of News Bytes.

When I went to the Reports website (http://reports.fhda.edu) to get my monthly pay stub I had trouble reading it -- the font size was so small I couldn't make out the text. Is this normal?

To view your pay stub properly you need to have the most recent version of a PDF viewer on your computer, because the pay stub file is in the universal PDF format. For Windows PCs, Acrobat Reader is the recommended viewer, and on the Macintosh you can use Preview. Normally, when the pay stub file is downloaded to your computer, one of these applications should open automatically and you should be able to read it without any trouble. However, if the text is too small to read, click on the icon representing a magnifying glass in the tool bar at the top of the screen. In Acrobat Reader on a PC, you then have to move your mouse over the document to the area you want to enlarge and click. The document will then appear larger. When you click on the magnifying glass icon in Preview on the Macintosh, the document will enlarge immediately. In both applications, you can then navigate through the document in the normal way to read other sections.