March 27, 2006
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> Portals, SLAs, Security, Email Performance, Recycling... the List Goes On
> Test Users Comment on New Portal
> ETS and ETAC Distribute Service Level Agreements
> Practice Good Security
> How You Can Help Improve the Performance of the District's Email Service
> Recycle Old Cell Phones and Empty Cartridges
> Tech Alerts and Project Status Reports
> FAQ
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by Willie Pritchard, Vice Chancellor and Chief Technology Officer
As always, ETS is working on a variety of projects to improve the use of technology throughout the District. One of the high-level projects is the portal, which is now in the beta-testing phase. Read the article Test Users Comment on New Portal for more information about the portal's function and for feedback from several of our approximately 130 test users... Full story
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We are now doing beta testing of the portal. For the past several weeks, approximately 130 test users have been accessing the three portal sites: Foothill, De Anza and Central Services. Full story
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ETS is currently developing service level agreements (SLAs) for each department within its organization. The intent is to define and standardize what services ETS will provide and under what conditions the services can be provided. Full story
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You may have noticed that we often feature security issues in News Bytes. This is because network and data security is an increasing concern. We frequently encounter intrusions on our networks from the outside. Full story
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Each day, District employees make tens of thousands of requests to read and receive email on their computers. Each request requires the email service to scan the entire contents of a person's mailbox on the District's email server to determine which email messages to send to a person's computer. Full story
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Two-and-a-half ounces of oil are used in every inkjet cartridge made. 86 percent -- more than 105 million -- of all empty inkjet cartridges in the United States are thrown away annually. And 97 million cell phones are trashed each year. You can help save the environment. It's easy and it's free. Full story
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Check out the "Tech Alerts and Project Status Updates" page to find out where we are in various projects we have planned or that are underway. Full story
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To retrieve my pay stub from the ETS Reports site, I need to use my "ugly name" [which consists of the individual's initials and a set of random numbers] to log in. How do I find out what that is? Answer
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I am confused about what browsers are officially supported by ETS. What browser is recommend for us to use -- Internet Explorer, Firefox or Safari (on the Macintosh)? Answer
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When I went to the Reports website (http://reports.fhda.edu) to get my monthly pay stub I had trouble reading it -- the font size was so small I couldn't make out the text. Is this normal? Answer
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The Call Center: Your one-stop source for technology information and support.
Phone: Ext. TECH 8324
7 a.m. - 6 p.m. Mon. - Thurs.
7 a.m. - 5 p.m. Fri.
Email: Techhelp@fhda.edu
Website: http://ets.fhda.edu (click on the Getting Help link)
Walk in: De Anza College ATC 302
7 a.m. - 6 p.m. Mon. - Thurs.
7 a.m. - 5 p.m. Fri.
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Do you have questions or comments regarding this e-bulletin, or about any ETS services or projects? Please e-mail newsbytes@fhda.edu and we'll provide answers one-on-one or in the next issue of News Bytes.
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