We value your input and do make adjustments to improve our service. In the next issue of News Bytes we plan to summarize the steps we are taking as a result of the feedback you provided to us in this survey.
One article in this issue of News Bytes hits upon a key topic addressed in the survey: the importance of addressing malware, or any type of malicious software. The War on Malware covers ETS' investigation into several types of anti-virus and spyware removal and prevention software.
District Firewall Stops 60 Percent of Spam / Viruses also addresses reducing spam and viruses in the District. To address low scores in this area from the 2003 survey results, ETS implemented a strategy to reduce the large amount of spam and virus attacks by implementing a firewall. You can read more about the effectiveness of this firewall in this issue of News Bytes; it has essentially reduced the amount of spam users receive in their inboxes by 60 percent.
Finally, please be sure to check out the story on three new staff who have recently joined ETS. All three are filling vacant positions in ETS, some of which have been vacant for almost a year, and they each bring incredibly rich skills and experience to their jobs. So let me introduce to you Dan Frandy, Mahmood Hasan, and Bill Matsumoto. We are pleased to welcome them to the ETS family. See the story for more information.
I would like to thank the District technology users who took the time to participate in the 2004 Technology Survey. We continue to analyze the results and will use them to determine our next steps regarding technology for the District. We will keep you updated on our progress in future issues of News Bytes.