January 31, 2005
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> Improving District Technology in 2005
> The Results Are In: 2004 ETS Technology Survey
> The War on Malware
> District Firewall Stops 60 Percent of Spam/Viruses
> ETS Welcomes Three New Employees
> Tech Alerts and Project Status Reports
> FAQ
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by Willie Pritchard, Vice Chancellor and Chief Technology Officer
Each year we conduct the ETS Technology Survey to understand how you perceive and use technology and how well ETS is meeting your needs. The 2004 results are in, offering information that will help us better serve the District's technology needs in 2005. Full story
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This article is a summary of the results from the Web-based, anonymous Technology Use Survey conducted during fall 2004. The survey objectives were to discover how District employees use technology, how ETS can better meet their needs, and to gather feedback from users about ETS service and support. Full story
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In the ongoing fight against "malware," any form of malicious software, ETS is exploring several types of anti-virus and spyware-removal and prevention software. Full story
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A recent report indicates that the District's new spam/virus firewall, implemented in December 2003, is keeping millions of nasty emails from reaching the inboxes of District technology users. Full story
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ETS is pleased to welcome three new employees, who will provide District users with higher levels of technical support in their respective areas. Full story
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Check out the "Tech Alerts and Project Status Updates" page to find out where we are in various projects we have planned or that are underway. Full story
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Internet Explorer has security problems that help people with malicious intent, such as those who want to install spyware on Windows. What is ETS doing to protect the District from this threat to our systems? Answer
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I will be on vacation or out of the office for an extended period of time, and want to alert those who send me email about my absence. How do I set up an auto-response message (vacation message)? Answer
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The Call Center: Your one-stop source for technology information and support.
Phone: Ext. TECH 8324
7 a.m. - 6 p.m. Mon. - Thurs.
7 a.m. - 5 p.m. Fri.
E-mail: Techhelp@fhda.edu
Web site: http://ets.fhda.edu (click on the Getting Help link)
Walk in: De Anza College ATC 302
7 a.m. - 6 p.m. Mon. - Thurs.
7 a.m. - 5 p.m. Fri.
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Do you have questions or comments regarding this e-bulletin, or about any ETS services or projects? Please e-mail newsbytes@fhda.edu and we'll provide answers one-on-one or in the next issue of News Bytes.
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